internet service provider

Sonic.net home page
Sales Info
About Sonic.net
Member Tools
Sonic.net support
Search Sonic.net
Web Mail
Find a Local Dialup
Sonic.net Livehelp Chat
Contact Sonic.net




Sonic.net, Inc.
2260 Apollo Way
Santa Rosa, CA 95407

(707) 522-1000 Voice
(707) 547-2199 Fax
(707) 547-3400 Help

support@sonic.net
partners

3com
Akamai

NetApp
sign up for Sonic.net serviceYou are here:   Home > Support

Troubleshooting DSL Connections

Basic Concepts

ADSL (asymmetric digital subscriber line) operates over a normal telephone connection using ATM. The ATM signal is converted by a bridge (sometimes integrated with a router) into an ethernet connection.

If you are using an ADSL bridge supplied as a part of a full or self-install kit, there will be a number of status lights which will assist you in determining the status of your connection

Depending upon make and model, the names for these status lights may vary, however common status lights are as follows:

  • Power: this light will indicate whether your bridge is presently plugged in and turned on
  • Sync: this light will indicate whether your bridge is able to detect a DSL-conditioned phone line. This light is sometimes labelled "ready" or "dsl." On most bridges, a red or flashing red sync light indicates that your phone line is impaired in some way.
  • Activity: This light will light up when information is being passed over the bridge. Some makes and models will have two separate activity lights, TX for tranmitting from your computer and RX for receiving from the outside world.
  • Ethernet: This light will indicate whether your bridge is able to detect an ethernet connection to a computer on your side of the DSL connection.

No connection

No Sync

One common symptom when your computer cannot connect via your DSL connection is a No-sync situation. This is when your DSL bridge does not detect your DSL circuit anymore, and cannot deliver your requests to the internet anymore.

Sync-no-surf

It is possible for your connection to fail even when your bridge indicates that you have sync (your bridge detects your DSL connection).

Intermittent Sync

Some sync problems are not constant, with the connection coming up and down repeatedly at seemingly random intervals.

| Home | Sales | About Us | Policies | Member Tools | Support | Contact Us |

Copyright © 2002 Sonic.Net  All Rights Reserved.


Featured Sonic Website:


Visit this site